When you have an error by paying with a credit card usually it is not our fault nor the landlord's fault. Rather, it is due to the strictness of the security policies of your credit card provider (i.e. VISA, Mastercard, etc..) and/or of your bank which is emitting the credit card.

When you have an error, and if you want more information, please check in the details of the payment the reason of the error. Usually you find here a code with a failure reason. If you want to have more information on the failure reason, you can input the code on this website from our payment provider: https://mangopay.com/docs/errors/error-codes.

When you have an error by paying with your bank, it is most probably related to the fact that you do not have either a SEPA bank account and/or the account in not in Euro (EUR). Another reason may be that your bank account does not support the SEPA Direct Debit method, which is the method via which our payment provider handles bankwire payment transfers.

You can verify if your IBAN is compliant with the above requirements by inputting it here: https://www.iban.com/iban-checker
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