Each tenant’s Web App has a specific section called Maintenance Requests. From there the tenant can see the current maintenance events of the apartment, as well as requesting maintenance.
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To request maintenance, the tenant has to add at least a picture or document to it. In this way, you avoid managing maintenance requests that are a result of the tenant’s negligence.
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PRO TIP: add a document in the documents section of your properties with the useful contacts of your trusted maintenance professionals. In this way, your tenants will get in touch with them.